Prescription Refill
Self-service Order BOT on the phone to capture prescription refills. Multi-tenanted solution for medium and large chain of stores. Free your pharmacists from handling routine requests like prescription refills, directions to store, status of pickup. All interactions & orders are captured using hybrid voice and DTMF responses from callers. Our Rx Refill solution seamlessly integrates with leading pharmacy management software (PDX, EnterpriseRx, Condor, etc.), resulting in better workflows, and it fully complies with requirements of HIPAA, protecting patient data, communication and call routing.
- Identify Doctor / Patient by caller-id look-up
- Authenticate refills using Date of birth, SSN, Phone Number.
- Secure call routing to pharmacy back offices
- Real-time, web-based reporting and analytics.