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  • Avaya Aura® uses Phonologies’ Oktopous™
Avaya uses Oktopous

AVAYA AURA® USES PHONOLOGIES' OKTOPOUS™

Avaya is one of the world's leading cloud communications technology company. Phonologies' Oktopous is used to power Avaya Aura Experience platform and the Avaya Aura Orchestration Designer, serving 100s of thousands call center locations in 150+ countries worldwide. By integrating Phonologies' Oktopous, Avaya Aura delivers sophisticated CCXML based call control to all its call center customers with ease, saving millions of dollars annually.

  • SERVING IN EXCESS OF 50M CALLS DAILY
  • FASTER APP ROLL OUT & REDUCED MAINTENANCE
  • MILLIONS OF $$ SAVED ANNUALLY

SOLUTIONS

  • Intelligent Assistant
  • Call Routing AI
  • Outbound & Dispatch
  • Payment Processing
  • Survey & Polling
  • Prescription Refill

DEPLOYMENT

  • Self Managed
  • Managed Solution
  • Managed Infra

CASE STUDIES

  • Pharmacy Chain reduces churn
  • Avaya Aura uses Oktopous™
  • Helpdesk Services Automation

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