Intelligent Assistant
Phonologies Intelligent Assistant engages in conversations with callers powered by your BOT, and uses Natural Language based speech recognition. Callers get the information they need, service update, or re-route the call to the department they want to reach by stating upfront what they need. Phonologies Intelligent Assistant is able to understand the caller's intent by analyzing external data (caller ID, location, time of the day) to create AI powered personalized experiences - thereby increasing utilization and success. Our Intelligent Assistant uses your enterprise CRM or ERP to perform functions like reset password, sales target update, task & job feedback.
- Human-like personalized interactions
- Better call routing capability
- Improved customer experiences
- Better call completion rates & TCO