LARGE IT SERVICES HELPDESK AUTOMATION
One of India's largest IT Helpdesk Services provider handled 600K password reset requests per year. Each call was handled by a human agent and was 3 minutes long. That was an average cost of $5 per call. Phonologies Voice Platform InterpreXer IVR was deployed. 80% password reset calls were automated at a cost of $0.50 per call. The IT Helpdesk Services provider saw an ROI within 9 months.
- $4.50 SAVED PER CALL
- $2.2m SAVED ANNUALLY
- 80% CALLS HANDLED SUCCESSFULLY