Call Routing AI
Intelligently route calls to the right person or division within your organization. Routing calls in the right way after you have the necessary data, can transform the way your callers see you as an organization. Use your data combined with external factors, and NLP for real-time intelligent call routing decisions. Use customer status, transaction history, demographics, and many other such additional data points to define the best agent to handle the customer. With available CTI data, your agents have a 360 degree view of the context before answering the call.
- Identify the ideal customer <> agent match.
- CTI data for context prior to handling calls.
- Enhance lead capture and queues.
- Better call completion rates.