SmartM Care gives freedom to your customers and employees to connect with your service help desk or contact center from mobile desktop while on a phone call. Presenting a caller with intuitive "visual" options complements your IVR by addressing the their need to be online and on a call - thereby merging the interactions into a single experience and saving the caller from repeating their request to a human agent.
Benefits of SmartM Care Visual IVR:
Better context for personalized service
Panoramic view Customer query
Better transaction processing effectiveness
Presentation of instructions, directions on the screen
No IVR hold time - reduced costs
Route calls effectively
Optimized use of IVR / ACD infrastructure
Visual Menu Options on Mobile:
SmartM Care is an open, secure and scalable platform based on web and evolving mobile standards to support millions of customers. It can be deployed as a bundle or components of it can be deployed to easily fit into your multi-vendor environment with little or no changes. Give your contact center agents a panoramic view of customer or enterprise user communication history, geo-location and other contextual information before connecting them with the caller to deliver a faster, happier and ideal solution to their query.