Phonologies Rx Refill Solution automates mundane yet critical communications by the use of a modern and intuitive telephone interface, and seamlessly integrates with leading pharmacy management software (PDX, EnterpriseRx, Condor, HCC, PharmacyRx, Hy-vee to name a few), resulting in better workflows, efficiencies and order fulfillment. Our solution fully complies with requirements of HIPAA, protecting patient data, communication and call routing.
Overview of the Solution:
- • Customizable menu and call flows
- • Recognize caller by caller-id number look-up / Identify Doctor calls versus Patient calls
- • Set defaults to recognize and prioritizes doctor calls, using caller ID
- • Navigate through menus using a "speech reco" or through key-press / DTMF touch-tone
- • Verify by using Date of birth, SSN, Phone Number or last name
- • Call transfer to pharmacy back offices off site
- • Use standard pharmacy system connectors
- • Built in "alert" mechanisms for ready orders
Case Study: Pharmacy Chain reduces churn -> Adds $40M Revenue annually

Phonologies Rx Refill Solution is based on open, secure and scalable platform and is currently deployed in over 100+ pharmacy stores serving millions of calls annually. Some of the benefits your Pharmacy will immediately see are:
- • Automate calls received for Prescriptions, location, pickup status.
- • Playback pickup times, holidays & weekend schedules and reduce number of inquires
- • Centralize patient and doctor communications, dramatically reducing telecom costs
- • Allow pickup from another store location (incase of chain stores)
- • Query and write into pharmacy databases directly
- • Real Time management reports on call traffic