Phonologies Intelligent Assistant engages in conversations with your caller rather than presenting menu options by answering questions that they might have, giving them interactive directions or guidance, or gaining access enterprise backend CRM or ERP systems to perform functions like reset password, sales target update, task & job feedback.

Our Intelligent Assistant can give you:

More human-like conversational IVR

Personalized interaction with better call routing capability

Improved customer experiences

Improved Call Automation and Completion

 Better Contact Centre efficiency and TCO

Phonologies Intelligent Assistant uses Natural Language based speech recognition allowing callers to speak freely at their own pace and in their own words. It works hard to capture the caller's intent by analyzing data (caller ID, location, time of the day) to create AI powered personalized experiences - thereby increasing utilization and success.