June 2nd, 2014
Phonologies to showcase SmartM Care @ TADHack Pune Satellite (6-7 June, 2014)
Phonologies SmartM Care Platform has been selected for the Telecom Application Developer Hackathon on June 6-7, 2014 taking place in Madrid, Spain.
Pune, India, on June, 2nd, 2014: Even with rapid growth in smart phone adoption, building apps from 0 to 100% in a few hours is unheard of. Customer service and self service mobile apps are being widely deployed as more and more users are willing to use this channel for quick service and better interaction. Smartphones have the ability to give contact center agents a panoramic view of customer history, geo-location, social profile and other contextual information before connecting them with them, but complex development environments and poor staffing strategies creates a bottleneck in customer service.
SmartM Care is a SaaS based mobile self service and multi-tenanted contact center workforce optimization suite. It allows enterprises to rapidly create mobile applications, link them to backend systems, CRM and contact center ACDs to leverage "on-demand" or "work from home" workforce available in its global marketplace. This facilities better quality control through monitoring, higher productivity of workforce through online tools and high value from a pay-per-use model.
Phonologies will be demonstrating its SmartM Care Platform at TADHack 2014 from the satellite event at Pune, India on June 6-7, 2014. TADHack is the only international meeting place for community of telecom app developers to share, code and create using the latest technologies available in telecommunications. It will be held simultaneously in five other cities, namely, Manila in the Philippines, Madrid in Spain, Kuala Lumpur in Malaysia, Chicago in the US and Colombo the capital of Sri Lanka. It will be live-streamed to enable teams to compete remotely and anyone can join in, even if they are physically present in those cities. Prashant Lamba, co-Founder of Phonologies was quoted saying, "Our participation in TADHack 2014 enforces our support and belief in open standards which promise quality, reliability, flexibility, lower cost and an end to vendor lock-in".
For more information about the SmartM Care Mobile Platform, please visit http://www.phonologies.com/smartm_care.php or contact us via email.
About TADHack 2014
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Phonologies will be showcasing SmartM Care at TADHack 2014, the only international meeting place for community of telecom app developers to share, code and create using the latest technologies available in telecommunications. TADHack will be live-streamed from Madrid, enabling teams to compete remotely.
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