November 20, 2013
Phonologies to showcase SmartM Care @ PuneConnect (November 23rd, 2013):
Phonologies confirms participation at PuneConnect 2013, the annual event to showcase innovative startups, on 23rd November 2013.
Pune, India, on November 20, 2013, With rapid growth in smart phone adoption, more and more users are willing to use the mobile channel for quick service and a better interaction experience. Smartphones have the ability to give these contact center agents a panoramic view of customer history, geo-location, social profile and other contextual information before connecting them with them, but complex development environments and platforms prevent enterprises from exploiting the true capabilities of these smart phones and link them to customer care.
SmartM Care allows enterprises to rapidly create mobile applications, link them to backend systems, CRM and contact center ACDs via an intuitive XML based deployment architecture that focuses on the enterprise needs.
Phonologies will be exhibiting SmartM Care Mobile Platform at PuneConnect 2013, the annual event to showcase innovative startups, on 23rd November 2013. Attendees can visit Phonologies booth to learn how the SmartM Care Platform integrates with leading CRM and ACD platforms in addition to Phonologies own self-service IVR platform to improve customer interaction. Prashant Lamba, Co-founder of Phonologies was quoted saying, "Our selection for participation in PuneConnect 2013 shows our support and belief in open standards which promise quality, reliability, flexibility, lower cost and an end to vendor lock-in".
For more information about the SmartM Care Mobile Platform, please visit http://www.phonologies.com/smartm_care.php or contact us via email.
About PuneConnect 2013
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Phonologies will be showcasing SmartM Care at PuneConnect 2013, the annual event to connect established Pune companies with the innovative startups. PuneConnect is an initiative of Software Exporters Association of Pune, PuneStartups.org, PuneTech, TiE Pune, MCCIA Pune, NASSCOM and Hinjewadi Industries Association.
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