Phonologies provides a fully featured robust voice platform and a mobile customer care platform. These platforms serve as a foundation to deliver applications such as, mobile customer care, voice messaging, unified communications & collaboration, web telephony and other applications in the social media, contact center and other enterprise domains. Apart from being extremely cost effective, they are flexible in architecture, easy to manage and interface with, considerably reducing your time to market. All Phonologies platforms can be deployed in modular components for OEM and is is available for Linux (RHEL and CentOS), Windows and Solaris. Phonologies Professional Services team will guide and assist you during the entire deployment process.
Get a quick overview of our products below or view them in detail:
SmartM Care is an open, secure and scalable platform targeted to Contact Centers to exploit the true capabilities of smart phones. It is designed to let customers connect with the contact center from within a mobile application and gives contact center agents a panoramic view of customer prior to connecting with them.
InterpreXer™ is Phonologies' robust speech application engine to 'voice enable' Enterprise Applications in the cloud or in your network. It fully implements the W3C VoiceXML 2.1 specification to enable the creation of rich voice enabled applications like: click-2-dial, verification call backs, speech auto attendant, voice chat, voice-2-text, web callback.
InterpreXer™ can be deployed as part of Phonologies Voice Platform or as a standalone OEM Component in your existing IP infrastructure.
Oktopous™ is a modular event engine to enable sophisticated, event-based, asynchronous advanced telephony call-control capabilities in unified communication systems, messaging & conferencing suites and interactive speech & telephony servers, ACDs running in the cloud or in your network.
Oktopous™ fully implements the ccXML specification. By executing simple ccXML documents, it controls how phone calls are placed, answered, transferred, conferenced, and more.
Voice Blaster is an intelligent cloud based system that automates delivery of voice notifications, alerts and reminder messages reliably. Voice Blaster has been designed to run 'SaaS' (Software as a Service) and interface with diverse third party CRM systems and Enterprise Systems running in the cloud or in your network, delivering messages to any phone, any time.
Customer Survey: An intuitive telephony - cum - speech solution that handles the process of creating and delivering surveys and receiving inputs from a telephone caller. Conduct opinion polls, market surveys or captures easily and efficiently.
Prescription Refill Application: A self-service telephone ordering system, deployed as a stand alone solution in your network or in the cloud to serve a chain of Pharmacy Stores. Offload call traffic for handling routine requests.
Now Available: SmartM Care Mobile Platform: SmartM Care is an open, secure and scalable platform targetted to Contact Centers to exploit the true capabilities of smart phones. Call us now or email us on firstname.lastname@example.org to try out a demo now!